Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Shipping Destinations
Velveet currently ships to customers within the United States. Orders to destinations outside the United States are not currently available.
Shipping Costs
We currently offer free standard shipping on eligible United States orders. Any applicable shipping charges will always be displayed at checkout before payment.
Estimated Delivery Time
After processing, orders typically arrive within 7–15 business days.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, peak shipping periods, address issues, or other circumstances outside our reasonable control.
Tracking
When tracking information becomes available, it will be provided by email or through your order status page. Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Multiple Packages
Orders containing multiple products may occasionally arrive in separate packages or at different times. If this happens, you will not be charged additional shipping fees.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at velveetshop@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Velveet is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
Lost, Delayed, or Missing Orders
If your order appears significantly delayed or has not arrived, contact us at velveetshop@gmail.com with your order number. We will review the tracking information and assist you with the next steps.
If tracking shows an order as delivered but you have not received it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. We may request additional information or carrier documentation to investigate a reported non-delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible at velveetshop@gmail.com and include your order number along with clear photos or videos showing the issue.
Please refer to our Return & Refund Policy for additional information.
Contact
For shipping or delivery questions, contact us at velveetshop@gmail.com.