Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Velveet. The terms “we,” “us,” and “our” refer to Velveet.
Velveet operates this online store and website, including the information, content, features, tools, products, and services offered through it (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with the policies referenced in them, describe your rights and responsibilities when using our Services.
By visiting, accessing, interacting with, or purchasing through our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the consent required by applicable law to use the Services.
When using our store or placing an order, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.
You agree to provide accurate, current, and complete information.
If you create or use an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
SECTION 2 — PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, colors, finishes, dimensions, and appearance may vary slightly depending on your screen, device settings, manufacturing variations, or photography.
Product images may include styling, props, backgrounds, or other items that are not included with the purchased product unless specifically stated in the product description.
We reserve the right to modify product descriptions, prices, specifications, availability, or discontinue products at any time without prior notice.
We may also limit the sale of products to particular persons, geographic regions, jurisdictions, or quantities where appropriate.
SECTION 3 — ORDERS
Submitting an order constitutes an offer to purchase products from Velveet.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, payment issues, product availability, or other circumstances affecting our ability to fulfill an order.
Payment must be successfully authorized before an order can be processed.
Please review your order carefully before submitting it.
Cancellation requests should be submitted as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be possible.
Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.
Products purchased through our store are intended for personal or household use unless otherwise agreed.
SECTION 4 — PRICES AND PAYMENT
Product prices, promotions, discounts, and offers may change without notice.
The price charged will be the price displayed and applicable at the time your order is placed, subject to correction of obvious pricing or technical errors.
Applicable taxes, shipping charges, or other charges will be displayed during checkout where required.
You agree to provide accurate and complete billing and payment information.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 — SHIPPING AND DELIVERY
We currently sell and ship to eligible addresses within the United States unless otherwise stated on our website or at checkout.
Estimated delivery times are estimates and are not guarantees.
Delivery may be affected by carrier delays, weather, address issues, peak shipping periods, customs or logistics disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please refer to our Shipping Policy for additional information regarding processing, shipping, tracking, and delivery.
SECTION 6 — RETURNS AND REFUNDS
Returns, refunds, replacements, cancellations, and exchanges are governed by our Return & Refund Policy.
Customers must contact Velveet before sending an item back.
Do not return an item to an address shown on the original shipping package unless Velveet specifically instructs you to do so.
SECTION 7 — INTELLECTUAL PROPERTY
The Velveet website and its content, including branding, logos, text, graphics, designs, photographs, videos, and other materials owned by or licensed to Velveet are protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes.
Unless permitted by law or authorized by us, you may not reproduce, distribute, modify, republish, sell, exploit, or commercially use our protected content without prior permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
SECTION 8 — THIRD-PARTY SERVICES AND LINKS
Our Services may contain or rely upon tools, applications, payment services, links, or other services provided by third parties.
We do not control all third-party services and are not responsible for the content, availability, practices, or policies of third-party websites or services.
Your use of third-party services may also be subject to the applicable third party’s terms and policies.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Velveet is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions directly between you and Velveet.
Shopify is not the seller of Velveet products and is not responsible for the fulfillment of purchases made from Velveet.
SECTION 10 — PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify and other service providers may process certain personal information as necessary to provide ecommerce, payment, security, analytics, and related services.
Please review the Privacy Policy available through our website for more information.
SECTION 11 — REVIEWS AND FEEDBACK
If you voluntarily submit reviews, feedback, suggestions, photographs, or other content to Velveet, you represent that you have the necessary rights to provide that content.
You grant Velveet permission to use, reproduce, display, and distribute submitted feedback or reviews for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You may not submit content that infringes another person’s rights, is unlawful, fraudulent, abusive, defamatory, or contains malicious software.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct such errors and update information.
Where permitted by applicable law, we may cancel an affected order and issue an appropriate refund if an error materially affects the transaction.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use the Services to:
• Violate applicable laws or regulations;
• Infringe intellectual property or privacy rights;
• Submit fraudulent, false, or misleading information;
• Introduce viruses, malicious code, or harmful technology;
• Attempt unauthorized access to our systems;
• Scrape, copy, or exploit the Services in violation of applicable law or our rights;
• Harass, threaten, abuse, or harm others;
• Interfere with the security or proper operation of the Services; or
• Use the Services for fraudulent or malicious activity.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 — TERMINATION
We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been violated or the Services have been misused.
Obligations and liabilities incurred before termination will survive termination where applicable.
SECTION 15 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or available.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded under applicable law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Velveet and its service providers, contractors, affiliates, employees, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Velveet and its affiliates, employees, agents, contractors, licensors, and service providers from third-party claims arising from your unlawful use of the Services, your material breach of these Terms, or your violation of another party’s rights.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms and the policies referenced on our website constitute the agreement governing your use of the Services, subject to rights that cannot be waived under applicable law.
SECTION 20 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Velveet may assign or transfer its rights and obligations where permitted by applicable law.
SECTION 21 — GOVERNING LAW
These Terms and any separate agreements through which Velveet provides Services will be governed by the laws applicable in the jurisdiction where the legal entity operating Velveet is established, without limiting any mandatory consumer rights that apply under applicable law.
SECTION 22 — CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing an updated version on our website.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.
SECTION 23 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Velveet
Email: velveetshop@gmail.com
Additional legal business and contact information is available through the Contact Information or Legal Notice published on our website where applicable.